Get What You Paid For With Buyer Protection
Making purchases online for goods always comes with risks
Let us protect your payments through escrow
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How Tazapay Buyer Protection Works
Make your purchase
Buyer pays Tazapay and Tazapay verifies the necessary documents before releasing payment to the seller. Buyer automatically becomes eligible for buyer protection.
Submit a claim
If the customer does not receive the goods or services, the customer drops an email to [email protected] with the transaction ID and a description of the transaction
Dispute resolution and refund
Tazapay reviews the evidence submitted by the buyer and seller to mediate a resolution
Who's Eligible for Tazapay's Buyer Protection?
You didn’t receive your purchased items
The items are significantly different from what’s described
Buyer Protection Does Not Apply for…
Custom-made goods that are significantly not as described
Used goods
Items that violate our policies
Disputes filed more than 180 days after the purchase for item not received and significantly not as described claims
Unauthorized transaction claims reported more than 60 days after the transaction date
*If during the course of Tazapay’s investigation we find enough evidence of fraudulent activities by the seller, we will exercise legal options and take necessary steps under the law.
Your Money Matters. Let Us Safeguard it For You.
Robust Dispute Resolution
If you’re not happy with your purchase, we’ll withhold your seller’s funds and mediate disagreements until all issues are resolved.
100% of Your Money Back - No Strings Attached
We’ll make sure you get the amount refunded for, including any platform fees from Tazapay,
60-day Coverage for Unauthorized Transactions
Noticed a transaction you didn’t make? You have all the time you need to raise any unauthorised transaction dispute with us.
How to Raise a Buyer Protection Dispute
Take note of your transaction number
Tazapay transaction numbers start with your year and month of purchase in YYMM format followed by 6 digits.
Contact us via our form or email us at [email protected]
Include your transaction number, describe your issue, and attach any supporting documents and photos to the email. Our customer service team will investigate and work with you to come to a resolution.
Hear from the Tazapay team
Our customer service team will find a resolution within 14 working days of receiving all the information from the buyer.
Tazapay Pte. Ltd. (UEN: 202010604W) is licenced as a Major Payment Institution by the Monetary Authority of Singapore (Licence No. PS20200638). See licence information here.

Tazapay Canada Corp. (Incorporation number: BC1313641 ) is regulated as a Money Services Business by the Financial Transactions and Reports Analysis Centre of Canada (MSB registration number M21439799). See registration information here.

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