Get What You Paid For With Buyer Protection

Making purchases online for goods always comes with risks
Let us protect your payments through escrow

How Tazapay Buyer Protection Works

Make your purchase
Buyer pays Tazapay and Tazapay verifies the necessary documents before releasing payment to the seller. Buyer automatically becomes eligible for buyer protection.
Submit a claim
If the customer does not receive the goods or services, the customer drops an email to with the transaction ID and a description of the transaction
Dispute resolution and refund
Tazapay reviews the evidence submitted by the buyer and seller to mediate a resolution

Who's Eligible for Tazapay's Buyer Protection?

You didn’t receive your purchased items
The items are significantly different from what’s described
*If during the course of Tazapay’s investigation we find enough evidence of fraudulent activities by the seller, we will exercise legal options and take necessary steps under the law.
Contact us

Buyer Protection Does Not Apply for…

Custom-made goods that are significantly not as described
Used goods
Items that violate our policies
Disputes filed more than 180 days after the purchase for item not received and significantly not as described claims
Unauthorized transaction claims reported more than 60 days after the transaction date

Your Money Matters. Let Us Safeguard it For You.

Robust Dispute
If you’re not happy with your purchase, we’ll withhold your seller’s funds and mediate disagreements until all issues are resolved.
100% of Your Money Back - No
Strings Attached
We’ll make sure you get the amount refunded for, including any platform fees from Tazapay,
60-day Coverage for
Unauthorized Transactions
Noticed a transaction you didn’t make? You have all the time you need to raise any unauthorised transaction dispute with us.

How to Raise a Buyer Protection Dispute

Take note of your transaction number

Tazapay transaction numbers start with your year and month of purchase in YYMM format followed by 6 digits.

Contact us via our form or email us at

Include your transaction number, describe your issue, and attach any supporting documents and photos to the email. Our customer service team will investigate and work with you to come to a resolution.

Hear from the Tazapay team

Our customer service team will find a resolution within 14 working days of receiving all the information from the buyer.

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